Shusha Kapda – Return and Refund Policy

At Shusha Kapda, we are committed to delivering high-quality products and ensuring customer satisfaction. If you receive a defective product, please review our return and refund policy below:

Returns for Defective or Faulty Products

  • If you receive a product with genuine defects such as damage, stains, stitching issues, or any other faults, please notify us within 3 days of receiving your order.
  • To initiate a return, contact our support team and provide clear digital images of the defective product for review.
  • Once the return is approved, you must send the product back to our office in Jaipur, Rajasthan, India.
  • After receiving the returned product, we will either issue a refund for the product amount or replace the product, based on availability.

Products Damaged During Transit

  • Shusha Kapda is not responsible for any damage, stains, or defects caused during shipping or transit by the courier company.
  • Unfortunately, products damaged in transit cannot be returned or exchanged, as we do not have control over shipping conditions once dispatched.

Returns and Exchanges for Personal Preferences

  • Returns or exchanges due to personal preference, dislike of the product, or change of mind will not be accepted.
  • We strongly recommend that customers carefully review product descriptions, images, and specifications before placing an order.

Return Conditions and Guidelines

  • All return requests must be made within 3 days of receiving the shipment. Returns requested after this period will not be accepted.
  • The product must be returned in its original condition, with all tags intact and attached. Returns without original tags will not be processed.
  • Customized products cannot be returned or exchanged, as they are tailored specifically to customer requirements.

Refund Policy on Returns

  • Custom duties and taxes, if applicable or paid by you at the time of receiving the goods, will not be refunded.
  • Refunds will not exceed the actual value of the product.
  • Orders placed using Bank Transfer payment will be refunded only as a Credit Note, which can be used for future purchases.
  • Shipping charges and transaction fees (if any) are non-refundable.

For any concerns or queries regarding returns and refunds, please contact our customer support team. We appreciate your understanding and cooperation in ensuring a smooth shopping experience with Shusha Kapda.